FAQ

Q: Who invented microwavable soft toys?
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The collapse of Intelex Group invented microwavable soft toys in London in 1995 .

Q: Are Intelex Products safe?
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Reading: FAQ

Intelex is the universe ’ south largest manufacturer of microwavable soft toys and gifts and have an impeccable read for safety cross over 25 years. Warmies are tested safe for all ages. Our products are manufactured to comply with US ASTM f963-11 safety standards, and meet the CPSIA regulations .

Q: What do the products contain?
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Each Warmies® intersection contains a carefully measured come of specially treated linseed that have been thoroughly cleaned and dried to a specific moisture content. We besides add a tip of dry french Lavender flowers to give a relax olfactory property .

Q: What age are the products suitable for?
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Our heatable products are suitable for all ages but must only be used under careful pornographic supervision .

Q: What safety tests do the products comply with?
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All of our products comply with the European toy safety standard EN71 parts 1/2/3 & 9 and to British Safety Standard BS 8433:2004. Products sold in the USA comply with the US play safety standard ASTM-f963 .

Q: What if I overheat the product?
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All Warmies® products carry heating instructions attached to a label sew into the merchandise and these instructions should be followed very carefully. If your Warmies® product has been overheated by mistake you should dispose of it in normal family waste after allowing it to cool to room temperature .

Q: The product feels damp once heated. Is this normal?
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Yes, this is quite normal due to the natural moisture content of the fill material and will cease after the first base few uses. You can place a objet d’art of composition kitchen towel onto the plate of the microwave and heat as convention for the first few used if required .

Q: The lavender fragrance has faded. What can I do?
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To refresh the olfactory property plainly heat as convention and plaza a few drops of good choice substantive oil of lavender immediately on to the coat of the merchandise. This will not harm the fabric .

Q: How do I clean the product?
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surface wash alone with a thinly damp fabric – DO NOT immerse in water, as this will harm filling material .

Q: How often can I heat the product?
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All Warmies® products have been designed and manufactured to last for years and can be reheated thousands of times. Always follow the heat usher and allow the product to cool in full between uses .

Q: I don’t have a microwave. Can I heat the product in the oven?
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We do not recommend heating Warmies® in a ceremonious oven as internal oven temperatures can vary greatly. It is absolutely condom to warm your Warmies® product on a radiator when not in use. Warmies® have been safety tested for use with microwaves having a utmost power of 1,000 watts .

Q: How do I use the product as a cool pack?
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Simply place the entire product within a grip seal deep-freeze udder and plaza in the deep-freeze for 2-3 hours. This will help to ease bruises and sprains and besides reduce temperature .

Q: How long does the product stay warm?
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The product should stay quick for 40-45 minutes depending on the roll and ambient room temperature.

Q: What is the best way to store your products?
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We recommend storing Warmies® in a cool dry position .