California Pizza Kitchen’s Delivery Insights Advanced by Yumpingo!

The Yumpingo and Olo integration will drive order and delivery performance across all sites for the brand’s off-prem operations

Austin, TX, Tuesday, May 18th, 2021 – Yumpingo, an intelligent guest experience management chopine powering cordial reception teams, announced the expanded consolidation with Olo, a leading cloud-based, on-demand commerce chopine for multi-location restaurant brands, across all 154 California Pizza Kitchen ( CPK ) locations after a successful 3-month fender. The integration empowers CPK to optimize the ordering experience, meet the rising demand of to-go and delivery, and sustain and improve off-prem sales with enhance ordering insights .
“ We pride ourselves in creating a welcome environment for all of our guests. After implementing Yumpingo last year, we ’ ve been able to make data-driven decisions to improve all areas of the business – from restaurant ambiance to guest serve to our menu. As consumer necessitate continues to favor convenient and off-premise dine experiences, we wanted to leverage the lapp depth of feedback across our delivery and takeout operations that we had been experiencing in-restaurant so we can retain that gross while bringing back in-store dining. ” said Mike Mader, SVP Global Strategy, Planning and Transformation for California Pizza Kitchen .
Yumpingo curates digital touchpoints throughout the CPK guest journey, ensuring guests have consistent interactions with the trade name, anywhere and anytime they ’ d like .
With the Olo integration, Yumpingo generates off-prem operation insights for packaging, ordering completion, and specific order and delivery questions to drive operational initiation throughout the CPK mark.

“ After implementing the Yumpingo and Olo consolidation at 20 CPK locations, we gained penetration into how to improve our cordial reception off-premise whether related to order accuracy, packaging, and/or opportuneness. We are now leveraging that integration for all of our domestic operations, improving the ordering experience for every customer, every location. ” Mader added.

The incorporate solutions have since been rolled out across all CPK locations.

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“ Yumpingo is gallant to provide actionable guest insights for CPK both in-store and off-premise. Our direct integration with Olo ’ s chopine enables cordial reception brands to track operational discrepancies in food and avail at careen and serve charge, empowering frontline teams to track the progress of their off-prem KPIs in real-time and serve more glad guests, every single day. ” said Gary Goodman, CEO of Yumpingo .
Yumpingo and Olo plowshare a imagination of making experiences seamless and enjoyable with their technology, and for every node .
“ Our approach to providing incorporate order and delivery solutions has constantly been focused on connecting restaurant brands to the on-demand world. Olo connects insights that Yumpingo captures throughout the ordering travel, ensuring CPK has the performance metrics from every digital touchpoint while building sword commitment and driving off-premises sales. As we continue our partnership with Yumpingo, we are honored to work with brands like CPK who are focused on innovating every facet of hospitality. ” Matt Tucker, President and COO, Olo .