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Overall satisfaction with Calgary.ca
( 1 is identical disgruntled and 5 is very meet )

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5

Reason for your visit?
Get information or answers
Book, pay or register for a service
Report a concern
Look for a job opportunity
Contact a department, employee or City Council
Respond to a City request or message
Give input on City investment, projects or development
Other

How easy was it to complete your task?
( 1 is very difficult and 5 is very easy )

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3

4

5

What task were you trying to perform? ( )

Did you have difficulty completing your task?
Yes
No

What action did you take or will you take?
Don’t know/other
Call 311
Submit an online service request
Contact my City Councillor
Contact the City through social media
Visit the City of Calgary in-person

What would make your experience better? ( )

How easy is it to find or access information?
( 1 is identical unmanageable and 5 is very easy )

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3

4

5

How easy is Calgary.ca to use?
( 1 is identical unmanageable and 5 is identical comfortable )

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2

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4

5

Did you find answers to your questions?
( 1 is very disgruntled and 5 is very satisfy )

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3

4

5

Is the information accurate and relevant?
( 1 is very disgruntled and 5 is identical meet )

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5

What was the independent sphere of Calgary.ca you were visiting ? environment, waste, recycling or water diversion, parks or public art Traffic, exile or road Animals services Bylaws or populace guard City careers Taxes or property assessment Building, development or business licenses City Council, boards, commissions or elections Social programs, community services or Census Festivals, special events or tourism other What Environment, Waste, Water military service ? Blue, green or black haul agenda Report missed pickup How to or what to recycle How to or what to compost Landfill locations or hours Electronics recycling, family or hazardous neutralize Water rates, accounts or billing Drinking water other What Recreation, Parks, Public Art overhaul ? Find or register for an activity or program Drop-in schedules and locations Golfing information or book a tee-time Book a park, arena, field or facility Parks and cemeteries Public art other What Traffic, Transportation, Roads military service ? Current traffic, road conditions Road alimony ( street clean, snow and frost control, potholes ) Input on transportation or roads projects ( e.g. k Line ) Road permits Cycling, pathways or Plus 15 system Parking early What Animal service ? Adopting or lost pets Licensing pets Wildlife sightings or pest removals animal complaints or bylaws other What Bylaw or Public Safety service ? Bylaws or report a bylaw complaint Police Fire Emergency alerts or preparedness other What Careers service ? View job opportunities Submit resume or job application other What Tax or Assessment service ? TIPP ( Tax Installment Payment Plan ) Property assessment Residential property tax Non-residential tax other What Building, Development or Business service ? residential build permits or inspections or home improvements Building, commercial development permits or inspections Building bylaw or codes Business licenses other What Census or City council service ? Report a concern or reach Council or the Mayor Council, board or commissions meetings Elections or plebiscites other What Social Program, Community Service ? low-cost housing Low-income services or Fair Entry Youth or after-school programs Community Services ( accessible, newcomers, seniors, Indigenous peoples programs ) City census other What Events or tourism service ? New Year ‘s Eve Canada Day other events or festivals other
To help group these survey results, would you answer a few demographic questions ? Yes No What is your function in visiting nowadays ? Resident of Calgary Business owner Builder developer or contractor Employee other What is your age group ? 18 – 34 35 – 54 55 or older Rather not say Highest level of schooling ? Completed high school or less Some post-secondary or completed a college diploma Completed university or post-grad degree Rather not say Where do you live ? NW Calgary SW Calgary NE Calgary SE Calgary Outside of Calgary