Frequently Asked Questions (FAQs) – RTIC Outdoors

Frequently Asked Questions (FAQs)

RTIC Cooler Product Questions

RTIC Cooler Warranty

Shipping & Returns

What is a Roto Molded cooler?

Roto molded coolers, or rotationally determine coolers, are made to keep frost coldness for a identical long time and keep your perishables protected from afforest creatures. These high gear end coolers are constructed with what is known as rotationally molded credit card. The rotomolding routine ensures that every depart of the cool is made with a continuous thick wall with no imperfections. Roto Molded Coolers can uphold to identical high degree of pervert, including being handled roughly by grey bears .
Roto molded coolers are significantly more durable than an average cool and are the best coolers for keeping ice. This frost retention feature lets you keep frosting frozen to keep your drinks cold, but besides keep fish or animal parts from spoiling on your fish or hunting slip .

How Can you sell your coolers at a fraction of the price of the competition?

We are a target to consumer retailer. By cutting out the big box retailers and using son of mouth & social media to promote our coolers versus paying for gamey priced ambassadors and commercials, we are able to offer high quality coolers that have all of the features our customers want – at a divide of the price .

How can your cooler hold more ice?

Our coolers ’ capacity and dimensions are actually bigger five other coolers. The walls of the RTIC coolers are not sparse – we have made our coolers bigger to reflect the quarts they hold. For example the RTIC 65 actually holds 65 quarts – with RTIC, you are getting a bigger cool.

Are your coolers a good quality?

Our coolers are some of the best on the market. They are manufactured use one-piece seamless rotational molded construction. From the one-piece seamless structure to the ultra-thick insulation, this about indestructible rotational molded cooler has all of the features outdoorsmen want, plus the lastingness and internal-combustion engine retention they need .

How long will your coolers hold ice?

Our coolers can hold ice up to 10 days. Of course that doesn ’ t average you can leave your cooler out in the Mojave Desert in 120 degree temperatures and open it every 30 minutes .
We use up to three inches of pressure-injected commercial polyurethane foam in the walls and hat with an R-Value of 7 per edge of thickness, which is among the best insulation properties in the industry. We use closed-cell foams to stop air and moisture – and because of the foam ’ randomness density and glue-like doggedness, it besides adds structural forte to the walls .

Do you offer any discounts?

RTIC Outdoors offers a 10 % deduction on all orders for Active Military, Active Military Spouses, and First Responders. Learn more by reading our Active Military & First Responder Discount FAQ

Where are your coolers made?

Like other major competitors, RTIC products are made in China in rate to provide the best quality at the lowest price to you, the consumer. Just like many of the outdoor products you will buy at your front-runner frolic goods memory ; oversea manufacture is a monetary value effective way for retailers to provide an low-cost product to its customers .

Will RTIC sponsor our team?

We appreciate your concern in RTIC products ; however, at this time, we are not accepting marketing, sponsorships or pro staff inquires .

Does RTIC offer custom logo products and services?

Please see our Customization Page .

Will you offer different sizes?

We are presently only offering the RTIC 20, RTIC 45 & RTIC 65 .

How much do your coolers weigh?

The RTIC 20 weighs 17.50 pounds, the RTIC 45 weighs 25.00 pounds and the RTIC 65 weighs 36.50 pounds .

How do I clean my RTIC cooler?

generally using dish soap and warm water will get you cool clean. however for those more refractory stains and problems with odors, you can use a solution of warm water and bleach .
See Use & Care Guide for more information .

How do I clean my RTIC Tumbler?

Do NOT place in dishwasher. Hand wash alone. Wash thoroughly before initial use. Do NOT use bleach or cleaners containing chlorine to clean. Do NOT place in deep-freeze. Do NOT place in microwave. Use caution, beverages will remain hot for respective hours.

Do I need to pay Tax?

We charge sales tax for orders that are shipped to some states. If charged, sales tax will be shown to you during the checkout process .

Where do I get replacement parts?

If you need a refilling part because you damaged it during use you can purchase them through our web site at .

Can I buy RTIC OUTDOORS products at a retail store?

We do sell direct to our consumers through our RTIC OUTDOORS Flagship store located just outside of Houston, Texas !
20510 Hempstead Rd.
Houston, TX 77065
Hours of Operation
Monday – Sunday 8:00 ante meridiem – 8:00 p.m .
Call Our RTIC OUTDOORS Flagship shop : 1 ( 855 ) 527-6993

Can I use dry ice in my RTIC cooler?

Yes, our hardside coolers are dry-ice compatible .

Does RTIC OUTDOORS accept tax exempt purchases?

We do accept tax nontaxable purchases .
Please snap and fill out the mannequin on the connection provided below. once completed and submitted please allow up to 2-3 business days for a answer to your application
Tax Exempt Application

What is the RTIC warranty policy?

Please review our guarantee Policy Page for detail data.

Do I pay for shipping?

All orders over $ 29 are shipped for free !

Does RTIC ship to PO boxes?

We ship to street addresses only ( deplorable no P.O. Boxes ) within the United States. Sorry, we do not ship to Canada, Puerto Rico, Guam, Mexico, U.S. Virgin Islands or Military APO/FPO addresses .

Does RTIC ship internationally?

We presently do not ship internationally, but we have plans to expand ship in the future .